Material & Workmanship Warranty
EdgeTek guarantees its footwear to be free from defect in materials or workmanship for (1) year from the date of purchase for the original owner. A product recognized as defective by EdgeTek will be repaired or replaced at EdgeTek's discretion. Neglect or normal wear and tear is not covered under this warranty.
All EdgeTek shoes include complimentary fit adjustment within (90) days of original delivery. During this period we will work on the shoes to modify or correct any fit issues at no additional charge. Major fit issues that cannot be corrected in our workshop are highly unusual. However, If there is a fit issue that cannot be corrected we have a few different options for our customers.
For customers that were molded or measured by a EdgeTek employee we have two options: (A) shoe pair rebuild at no charge(if molds are available), or (B) return the shoes for a refund of 1/2 the total shoe price paid. We allow the customer to choose the option they prefer. Once a shoe rebuild or 1/2 price refund has been made EdgeTek is no longer liable for additional rebuilds or refunds.
Customer executed molds or measurements: The majority of the shoes we build are made from customer executed molds or measurements. These are made remotely, using our molding kits and video tutorials. These shoes also include complimentary fit adjustment for (90) days. As stated, major fit issues are highly unlikely if the fitting instructions are followed correctly. If there is a fit issue that cannot be corrected in our workshop and the molds or measurements were customer executed, EdgeTek is not liable for shoe rebuild or refund. However, EdgeTek may offer to build 1 corrected replacement pair at 1/2 retail price(if molds are available). (For manufacturing reasons we do not build single replacement shoes, complete pairs only).
Customer is responsible for all associated shipping costs. For a fit warranty claim to be valid the shoes must be returned to EdgeTek for initial inspection within (30) days of original delivery. The fit warranty is valid for the original owner. Rush service, travel costs & shipping charges are non-refundable and not covered under this warranty.
Mold Storage Warranty
Because of the stiff unibody construction of our EdgeTek shoes the molds rarely make it through extraction from the completed shoes. EdgeTek is not liable for refund or replacement of molds damaged or destroyed during extraction or storage. EdgeTek is not liable for shipping or travel costs incurred if remolding is necessary. EdgeTek may reach out by email periodically to all customers with molds in storage to inquire if storage is still desired. If the email does not receive reply within (30) days the molds may be discarded.
For more info or questions please contact us: firstname.lastname@example.org or call 714-376-3630